We appreciate all of the kind words, letters and referrals that our customers continually provide. Our team strongly values customer satisfaction as we understand the importance of a good reputation.
Br. Frank, SCJ
"I wish to offer to you and your people my thanks and gratitude for the service and work which your company rendered to us during June and July. I do appreciate the effort you expended in obtaining a subcontractor to handle the cleanup. Your crews were extremely helpful to John and myself, as they explained the situation, what was necessary to rectify it and how they were going to proceed. The information, advice and work they provided was first class. Although I wish it had not been necessary to utilize your firm, I am very pleased with the service, quality of work, courtesy and professionalism. All of you helped make a stressful event less nerve wracking."
Barbara & Dave
"Thank you for your superior workmanship and customer service."
"Thanks for the great service!"
"Thanks so much! Matt and D.J. were both great to work with. I'd rate your service 10.0 on a 10.0 scale."
"I hope you'll be kind to me on the outside work. PLEASE!!!. Seriously, Bill, you do have an excellent group of guys working for you. Only knowing you for approximately 48 hours, I can see why your men are as professional as I have seen. You carry yourself well. If I were to guess you and I grew up in the 50's and 60's. I'm ashamed of what my generation did to this country in the 60's but I'm still proud of how people like you and I have turned out; hard working and want to pass that attitude onto these young men. They were all here for a purpose and, although I like to kid around, all of them stayed with it and worked as hard as possible. You should be very proud of this group of guys. I know I would be."
"Thanks for your prompt service!!"
"John, I don't know how you do it but my sister, who is usually a nitpicker, doesn't stop talking about how great you are. She was completely taken aback to see you guys cleaning the squirrel cage fan, which Quality never did, and somehow you guys looked really professional. I haven't seen her so happy for a long time. Don't know what I said that got her to switch from Quality Heating but at least it was successful. Thanks for the great job you did for her."
"Thank you for coming at a short notice to fix our furnace."
Tom & Bonnie
"Thank you for the excellent service."
"I want to thank you again for the good work and the 'above & beyond the call' dedication of the guys who were here doing the work. Thanks very much - it is nice to use the dishwasher again and to flush without worrying."
"Thank you so much for your prompt & speedy service."
"I have had an ongoing water problem in the basement due to an artision well under my home. I have had this supposedly fixed once before with no luck. Rozga Plumbing came in and had a better idea to solve the water problem. They put in, on the outside of my house a sump pump, 3 feet below the footings and directed the water away from my building. The crew was very courteous and answered all my concerns. This job was completed on time. I would highly recommend this company. Thank you."
"I am writing this letter to express my deepest appreciation and thanks for the job that was done at my home in West Allis. You have set some pretty high standards of service to EVER think of using another plumbing service. After I had a backup in my drains throughout my entire house I called your plumbing outfit. The call I placed was because a co-worker of mine suggested you, he had used your service about a year ago and was impressed with your service as well. True to his word, your crew arrived within an hour of my call. Throughout the whole plumbing ordeal you explained every detail of what needed to be done, and gave me options if there were any available. I for one, appreciated the fact that everything was handled so that I understood why and what needed to be done. Even the bill was explained in every detail, so I had no questions about what I was paying for. Like alot of people I do not have a money tree in my backyard, but by using ROZGA PLUMBING I felt my money was definitely spent well and the service definitely TOP NOTCH. Thank you Bill, Kyle, and the rest of the crew!!"
Gregory G, President Quest Corporation
"Bill, Thanks for the prompt and diligent service you were able to provide in troubleshooting and rectifying our sewer main collapse emergency. It was a pleasure to work with you and your crew! I loved the communication. Your guys really made it easy to understand the process and progress. Your services will be highly recommended."
"Dear Bill, My husband and I would like to thank you very much for the excellent work you did for us. We especially liked your intelligent approach to the sewer pipe problem we had, and the way that you worked very hard to keep the cost of the project down. You noted many things about our problem that others hadn't noted, and the total cost of the project was much lower than the estimate. Furthermore, you were on schedule with the work, as well as always prompt. You and your men were hard workers, very trustworthy, and very polite. We are so glad to have found such an honest and reliable plumber, and we will definitely call you in the future when we need help with other problems or projects. Please feel free to use us as a reference. Thank you again, and best wishes to you."
"Dear Mr. Rozga, I am writing in regard to the sewer lateral repair your company performed at my residence last month. As a small businessman myself, I was impressed with your professional manner and appreciated the time you took to explain the required procedures in layman terms. Your knowledge and experience became evident by the fact that the repair was completed quickly and efficiently with little or no inconvenience to my family. Suffice it to say that I am very pleased with the work done by Rozga Plumbing and would not hesitate to recommend your company. Thank you for making a difficult situation easier to bear."
Robert & Carol
"Thank you! Thank you! Thank you!"
"Bill, Thanks again for the super service! The responsiveness and follow-up was exceeded only by the quality of the work performed."
"Dear Bill: This is a letter of appreciation for doing such an outstanding job of repairing our lateral. You made such a difficult job seem a lot easier by completing this project in such a timely manner. This project was done, from start to finish, in a very professional way. I can't thank you enough for repairing everything back to its original condition. Your clean up was also outstanding. Once again, THANK YOU for everything. It was a pleasure doing business with you and I would highly recommend your company."
"Dear Bill: Thank you for the exceptional service with regard to the replacement of our sewer lateral and water service lateral. The labor performed was expedient and professional; the work crew was very considerate and cordial and made a very strong effort to keep our house clean while performing the needed interior work. If the need arises for a referral you will be the first person I would recommend. It was a pleasure working with you."
"Dear Mr. Rozga, Just a note to express our sincere gratitude for the competent and businesslike way you handled our recent sewer problem. Your electronic finder pinpointed the location of the blockage and your job ready jackhammers and backhoe made short work of what was for us a major problem. In addition you were the only bidder to suggest that the incident might be covered by our homeowners property insurance. Your fine work and kind suggestion have saved us between $5,000 and $15,000. For this timely service we are happy to recommend you and your company as one of the highest integrity and competence."
Rich Rummel, President
Midwest Finishing Systems, Inc
"Dear Bill, We at Midwest Finishing Systems, Inc. would like to take this opportunity to thank you for the service and personal assistance in solving our sewer problems. Your expert advice undoubtedly saved us a tremendous amount of time and money."
"Thanks for everything.... the fast service, the clean kitchen, the very reasonable bill. Really appreciate it all."
Mark & Lydia
"Thank you very, very much for doing a very outstanding job of hooking my house up to the city water system, which involved installing a water pipe from the existing city water mains in the street in front of my house, into my house and hooking the water up to my plumbing. YOU DID AN OUTSTANDING QUALITY JOB IN A TIMELY MANNER AND UNDER BUDGET. I am impressed and very, very pleased. I HIGHLY RECOMMEND YOUR SERVICES TO ANYONE NEEDING THIS IN THE FUTURE. You also did a quality job for a friend of mine in the City of Brookfield, who also was pleased with quality, timeliness, and price. You advertise in the Christian Business Directory and we are certainly glad that he spotted your ad. Thank you again for doing a wonderful job."
"I want to compliment Terry on a job well done. He's such a hard worker to get everything done that day that he did, certainly is a step above the rest. He was a pleasure to have in our home in such a hectic time. You should feel fortunate to have such an employee."
Don & Family
"Dear Bill: Thank you! I really appreciate your quick response. It's truly nice to know someone who takes pride in their work."
"Dear Mr. Rozga: I am writing to you today about a recent job completed by Sam Gillis and his crew - Brad and Terry. I own a duplex in Wauwatosa that was built in 1928 that still had it's original plumbing in it. Not only did I have very poor water pressure in both units, but I also had plumbing that made some crazy "noises" when the water was used. Did I mention that one of my water heaters was leaking? Something needed to be done!
Last week I contacted your company to quote the job. Your company was highly recommended by a neighbor who had a similar job done. Sam came to my house last week Wednesday to take a look at the situation. He told me that he would call me within a couple of days with a quote. Sam called me the next day with a price that I thought was very reasonable. I told him that I was going to get two other quotes and then get back to him. I called him on Friday and told him that I would like Rozga Plumbing to do the job.
Sam, Terry and Brad were very professional and did an excellent job. I was very impressed with all of the shutoff valves throughout the basement. All of the pipes for each of the units are clearly labeled. And most importantly, high quality materials were used to do the job.
I felt that it was necessary to write today to acknowledge the great job that was done. All too often, people are quick to write letters complaining and never to compliment. You have a great leader in Sam. He is very personable and he did a great job explaining what was done. I will highly recommend Sam and Rozga Plumbing anytime I hear that a plumbing or heating job needs to be done. It's nice to know that companies do exist that do quality work for a reasonable price! "
Jack & Sue
"Dear Bill, My wife and I would like to thank you and your crew, Steve, Frank and Fred for an outstanding job of taking care of our emergency problem with our broken sewer lateral. You came over and explained exactly what needed to be done and gave an approximate cost to do the work. I was amazed at the promptness of your crew for having had to come on a Friday afternoon at 3:00. They arrived, informed me what they were going to do and immediately started to get the job done. Everyone was very professional and extremely hard working. After finishing the job, they cleaned everything up and gave me final details of the job. Along with the efficiency and knowledge of the crew, they are also very friendly and courteous. I had lots of questions, and they patiently answered all of them. Customer service in this day and age isn't always a priority but your company makes us customers number 1! I wouldn't hesitate to recommend your company to anyone. I want to thank you again for a great job."
Lee & Jean
"Dear Bill, I wanted to thank you and compliment your company, for the central air conditioning job recently completed for us. John Pipkorn and his crew were very polite, efficient and completed the job with great care for our home and belongings. There was no noticeable dust or disruption at all! The new American Standard system is working very well and our home is nice and cool. As you know, I got competitive bids before selecting Rozga, and yours was in line with your competition. Thanks again for a job well done!"
"Hello Ben, I am writing this email to primarily thank you and express my overall satisfaction on the replacement of my 35 year old furnace and air-conditioning system by your company Rozga. The work performed by your techs was outstanding in quality and workmanship. Your techs were well versed with the installation and finished the installation of furnace, air-conditioning system, associated ductwork and piping within a day as promised and I was the witness during the whole demolition and new installation process. Finishing the work within a day, in itself was an outstanding performance. The tech tested and commissioned both furnace and air-conditioning system prior to leaving my house, cleaned up the mess and hauled away every bit and piece of demolished equipment and debris created during construction. They left the area sparkling clean. The new furnace and condensing unit manufactured by American Standard is high tech, very efficient and very quiet. The overall cost of high quality equipment and installation was very reasonable compared to 4 other estimates that we received. Keep up the good work Rozga and I will not hesitate to recommend your company to my family and friends. Thanks again. "